VISI Advantage

Software Maintenance Agreement

The financial cost of unplanned downtime can be expensive and lead to additional costs to your business, such as delayed deliveries, lost sales opportunities and even lost customers. We understand it's essential to maximise productivity, which is why we offer VISI Advantage, specifically designed with your success in mind.

VISI Advantage provides complete peace of mind.

Technical Support

	The Customer Support Portal A highly efficient tool for contacting our experienced and knowledgeable Technical Support Team. lt shows the status of current and previous cases and access to a comprehensive knowledge base.
	eSupport Enables our Technical Support Team to view detailed information via email relating to your queries, for a rapid and accurate response.
	Telephone Support Provides direct telephone contact to the Technical Support Team, for resolution of more involved issues.
	Web Rescue A direct PC to PC service allowing our Technical Support Team to resolve your issues.
	Expert on Site Where required, we can send a Hexagon Support Engineer to your site, ensuring a speedy resolution to your issue.

Product Development

	Software Updates Receive regular software updates giving you the latest functionality and ensuring maximum productivity and efficiency.
	Bug Fixes Through the Customer Support Portal, you will be able to log and monitor any software bug and receive hot fixes.
	Enhancement Requests Provide your valuable input into the modification and enhancement of existing product features and see them delivered through your software updates.

Additional Benefits of VISI Advantage

	Licence Protection Ensures replacement of your Dongle or Software Licence in the event of theft, accidental damage or fire.
	User Group Meetings View the latest release of software, have direct input into Product Development and an opportunity to network with other users.

Advantage Plus+

	Upgrade Training Attend annual Upgrade Training Courses, which ensure you can utilise the new features within the latest software release, increasing your efficiency and productivity.
	Customer Care Days Provide you with the opportunity to meet our expert Engineers and enable them to help you enhance your use of Hexagon products
	Professional Services Benefit from preferential rates on the purchase of training and consultancy ensuring that your system continues to deliver excellent returns.

An additional support service for upgrade training, customer care days and professional services at a favourable price.